faq

payment methods

The following payment methods are available to you at Minerva.
Credit cards: MasterCard, Maestro, Visa and American Express.

- PayPal
When paying via PayPal, the amount will be debited on the day of the order.


Klarna invoice or SOFORT
Your card or Klarna account will not be charged until your order has shipped.

-Apple Pay, Google Pay, Union Pay and Shop Pay

Order & Shipping

Our shipping options as well as delivery costs and times can be found in this table. (Link to Order & Shipping subpage)
Orders in the Minerva online shop are usually dispatched within 1 to 2 working days. The corresponding delivery times are calculated from the date of your order.
You can track your order using the link in the shipping confirmation email.
Customs fees are not covered by the company and must be paid by the customer.

Returns & Refunds

You can use our size chart to choose the right size for you.
If an item does not fit after trying it on, we offer our customers an exchange option. This applies to all items purchased in the online shop.
To do this, send an email to info@minerva-made.com or write us a message using our contact form (link contact form) with your desired size. You will then receive the return slip by email and send the item back to us undamaged. As soon as the item has been registered with us, you will receive an e-mail with a confirmation and all further information about the exchange.
The shipping costs for the exchange are borne by the customer.
Items must be returned new, unused and with all tags and tags attached. Damaged, soiled, washed or altered items will not be accepted and will be returned to you.
Since all items are hand-finished one-offs, we do not offer complete returns.

sizes

Größentabelle mit Maßen
Zu jedem unserer Produkte finden Sie für die Wahl der richtigen Größe in der Produktbeschreibung eine Größentabelle. Weitere Größen auf Anfrage.

Wurde die falsche Größe bestellt, ist ein Umtausch gegen eine andere Größe in vielen Fällen möglich. Kontaktieren Sie dazu bitte unseren Kundenservice.

 

Quality & product promise

Minerva creates unique pieces of clothing that impress with extravagant embellishments and details. Each of our items is made with a passionate dedication to craftsmanship and a focus on detail and quality. Minerva stands for a unique symbiosis of aesthetics and functionality that caresses the body and strengthens the self-confidence of the wearer. Whether for special occasions or everyday life - Minerva offers unique pieces that underline the personality and individual style of our customers.

Cleaning & care

Please wash the corsets and items of clothing purchased from us only by hand at a water temperature of 30 degrees and do not put them in the dryer. Do not use bleach or other aggressive cleaning agents. For more information about the material and care, see the sewn-in labels.
If you have any further questions about cleaning and care, please contact our customer service. We're here to help.